Privacy Policy

1. Introduction

This policy details how OTLEN collects, uses, and safeguards information from visitors to our website. It applies solely to the use of the website and not to our AI technology platforms or other services. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect Through the Website

We collect information to provide and improve our services to you. This includes:

• Information You Provide Voluntarily: We collect information you provide directly to us through contact forms, newsletter sign-ups, or information requests. This may include your name, email address, company name, and phone number.
• Information Collected Automatically: When you visit our website, we may collect certain information automatically from your device. This includes:
  • Usage Data & Analytics: We collect non-personally identifiable information about your interactions with our site.
  • Cookies and Similar Technologies: Our website uses cookies to enhance your experience and analyze site performance.
  • Log Files: Our web servers log standard information like IP addresses and browser type for security purposes.

3. How We Use Your Website Information

We use the information we collect for various business purposes, including to:

• Operate and Improve Our Website: We analyze user behavior to optimize our site's navigation, content, and performance.
• Respond to Inquiries: We use the information you provide to communicate with you when you request information or support.
• Personalize User Experience: Cookies help us remember your preferences to provide a more tailored browsing experience.
• Security and Fraud Prevention: We monitor logs and usage patterns to protect our website from malicious activity.
• Marketing and Communications (with consent): With your explicit consent, we may send you marketing communications or newsletters.

4. Cookies and Tracking Technologies

Cookies are small data files stored on your browser by a website. We use them to improve your experience and analyze site traffic.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function correctly.
• Performance & Analytics Cookies: Help us understand how visitors use our site.
• Functional Cookies: Remember your choices to provide a better experience.

Managing Your Cookie Preferences: You can control or disable cookies through your browser settings.

5. Data Sharing and Disclosure

We are transparent about when and with whom we might share your website data.

• Third-Party Service Providers: With vendors who perform services on our behalf, such as website hosting.
• Legal Requirements: If required by law, such as in response to a subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Our Commitment to Data Security

At OTLEN, we treat the security of your information as a cornerstone of our operations. We have implemented a multi-layered security framework designed to protect the information collected through our website. These measures are continuously reviewed and updated to address the evolving threat landscape.

6.1. Administrative Safeguards:

• Access Control: Access to your personal information is strictly limited to authorized OTLEN personnel who require it to perform their job functions.
• Employee Training: Our team undergoes regular training on data privacy and security protocols to ensure they are equipped to handle your information responsibly and confidentially.
• Vendor Due Diligence: We conduct thorough security assessments of any third-party vendors who may handle personal information on our behalf, ensuring they meet our stringent security standards.

6.2. Technical Safeguards:

• Encryption: All data transmitted between your browser and our website is protected using strong Transport Layer Security (TLS) encryption. Information stored within our systems is also encrypted at rest.
• Network Security: We utilize advanced firewalls, intrusion detection systems, and other network security technologies to prevent unauthorized access to our infrastructure.
• Regular Security Audits: Our systems undergo periodic vulnerability scanning and penetration testing to proactively identify and remediate potential security weaknesses.